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Go to the shop#Frequently asked questions
Get Informed about the most frequent questions we get from our customers.
How long does it take for home delivery?
We use Royal mail and Parcelforce courier to send most of our UK orders. Ladynangasu reserves the right to use discretion in any circumstance where it makes more sense to use an alternative delivery method.
What courier do you use for deliveries?
We use Royal mail and Parcelforce courier to send most of our UK orders. Ladynangasu reserves the right to use discretion in any circumstance where it makes more sense to use an alternative delivery method.
Why am I being charged for delivery on my order when it states standard delivery is free?
All our delivery charges are pre-set by our courier company. We sell some oversized items which require a specialist courier company to fulfil the delivery, there is an additional charge for these. Also, our courier company consider some surcharge postcodes ‘Out of area’. There is an additional charge for these also. You can find a list of all [oversized items here] You can find a list of all
I haven’t received a dispatch email/email confirmation?
Please be aware an automated email is sent to you to the given email address when your order is dispatched. Please check all folders including you junk as it will come from a no reply email address. To ensure emails reach you, add the domain ladynangasu.com to your safe senders list.
Why does it not tell us on the website that when the product will be delivered ?
Due to the delicacy of some products we take extra care in the delivery of the item. These could include personalise order and the items which can be ordered in advance. These are either available for collection in personal for fitting from our office or will be delivered to you personal by one of our own staff.
Can I collect from your office?
This is available if we arrange with you in advance for variety reasons. Please be aware, if the product is not available you are able to order it, if still on market.
Do you deliver on Weekend?
Our courier company can delivery with extra cost but for standard charges they can't offer service to deliver on weekends currently.
Why can’t I select next day delivery?
We can not offer next day delivery at the moment but looking forward to do it in a near future.
Can I track my item?
Yes. You will be sent a dispatch confirmation email as soon as your order has been processed. This email will also contain your tracking number. We also ask for a mobile number so our courier can inform you of the status of your order.
Please visit: https://www.royalmail.com/track-your-item
https://www.parcelforce.com/track-trace
Tracking numbers are only active and trackable 2 hours after the order has been collected from our warehouse, approximately 8pm (GMT/BST) Monday to Friday. For orders placed after 4pm on Friday, your order will may not be trackable until it has been collected from us the following Monday.
Can you confirm you have received my return?
We aim to process returns within 5-7 working days of receiving them. You will be notified by email once the return is complete. Should you have any queries about your return, please feel free to contact our Customer Service team via email
How long will it be before I get a refund?
Once we receive your item(s) back, our returns department will inspect and restock the goods. Once our returns department have done this, an automated refund is generated on our system. Your outstanding refund is then processed by our accounts department back to your original payment method. This process typically takes 5-7 working days. When returning your products please remember to include your original invoice, without this it may delay your refund.
Who pays for return postage?
If you are returning an item for a refund we will refund the cost of the item only and the return cost is customer responsibility.
Why have you not refunded the original delivery charge?
If you are returning an unsuitable item for a refund we will refund the cost of the item only and not the original delivery cost or return cost.
How do I apply a promotional code?
You can add a valid promotion code in the Basket.
Do you offer a VAT discount to non EU customers?
We are working on this matter to be able to provide that service in the near future.
When will my card be charged for my order?
Due to the nature of our payments system, the full cost of the order will be charged to the card as soon as it is placed.
